30-Day Change of Mind
You may return any unopened, factory-sealed syrup, sauce, or protein box within 30 calendar days of delivery for a full product refund.
Fast Transit Claim
If a courier damages a bottle during shipping, snap a photo and email us. We send a free replacement immediately — no need to return broken glass.
Prompt Refunds
Refunds are issued within 48-72 hours of receiving your returned parcel, credited directly to your original payment card or PayPal account.
Food & Beverage Hygiene Standards
Under UK Consumer Rights and Food Hygiene Regulations, edible and consumable goods (such as syrups, sauces, drink mixes, and protein bars) can only be returned if they are unopened with the original manufacturer tamper seals intact. We cannot accept returns of products that have been unsealed, sampled, or pumped for health and safety reasons.
How to Initiate a Return
- 1Contact Customer Support: Email
support@minafoods.orgwith your order number and the items you wish to return. - 2Receive Your Return Authorization: Our team will confirm the return address and provide a reference code to write on your outer packaging.
- 3Pack & Ship Safely: Pack items with sufficient cushioning (to prevent damage during return transit) and ship via a tracked service (e.g. Royal Mail).
- 4Refund Issued: Once inspected at our UK warehouse, your refund is credited within 2-3 business days.